Privacy Policy

This Privacy Policy explains how Shookra Polyclinic(“Shookra”, “we”, “us”) collects, uses and protects your personal information when you use our website or contact us. We are based in Dubai, United Arab Emirates, and operate in line with applicable UAE data-protection law.

Information we collect

We collect information you provide directly — such as your name, phone number, email address and the details of any enquiry you send us. When you message us on WhatsApp, that conversation is handled by WhatsApp under its own terms. We also collect limited technical data (such as device and usage information) to operate and improve the website.

How we use it

We use your information to respond to enquiries, arrange consultations, provide and improve our services, and meet legal and regulatory obligations. We do not sell your personal information.

Medical information

Any health information you share is treated as confidential and handled by clinical staff in line with medical confidentiality and DHA requirements. Health information is used only to assess suitability and provide care.

Sharing

We may share information with service providers who help us run the clinic and website (for example, messaging and analytics providers), and where required by law or regulation. Providers are expected to protect your information and use it only as instructed.

Your choices

You can ask us to access, correct or delete the personal information we hold about you, subject to legal and clinical record-keeping requirements. To make a request, contact us using the details below.

Contact

For any privacy question or request, email information@shookra.com or write to us at Retail 3, 15, Northside, Business Bay, Dubai, UAE.